This policy applies to PowerKeys paid plans (Supporter and Pro) and is part of ourTerms of Service. The Free plan involves no payment, so nothing here applies to it.
1. 14-day money-back guarantee
If a paid plan isn’t for you, email [email protected] from your account email within 14 days of your first purchase of that plan and we will refund it in full, no questions asked. The guarantee applies once per plan per customer, to first purchases rather than renewals.
2. Renewals and cancellation
- Subscriptions renew automatically until you cancel. You can cancel any time from your account page in a couple of clicks, or by emailing support.
- Cancellation takes effect at the end of the current billing period: you keep paid features until then, and you are not charged again. We do not provide partial refunds for the unused remainder of a billing period after cancellation.
- Paid plans are billed monthly. If we add a longer billing period we will email a renewal reminder before each renewal, so a large charge never arrives unannounced.
3. Billing errors and duplicates
Charged twice, charged after canceling, or charged the wrong amount? Tell us and we will refund the error promptly regardless of timing.
4. How refunds are processed
Refunds go to the original payment method, normally within 5 to 10 business days of approval depending on your bank. When a refund is issued, the associated plan features end immediately. If a charge looks wrong, email us before disputing it with your bank: we fix billing issues quickly, while chargebacks take weeks and pause the account while the bank investigates.
5. Your statutory rights
Nothing in this policy limits rights you have under applicable law.
6. Contact
Billing questions: [email protected]. Include the account email and approximate charge date; you do not need to send card numbers.